Política de reembolso

At the house of RAP Beauty, our priority is to deliver quality product and services. Our orders go through a rigorous quality check before despatching them. However, if a product is damaged during shipment or transit, you can email us with the photo of leaked or damaged items and in such cases we either offer an exchange or a discount on your next purchase which RAP Beauty reserves the right to decide.

If you have received a wrong product other than your order, you can follow a few simple steps to initiate your return/exchange within 2 days of receiving the order:

• Step 1: Contact our team via email within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and packaging intact within 10 days.